Last updated: 20 June 2026
This policy explains what cookies FixMate uses, why, and how you can manage your preferences.
← Back to FixMateCookies are small text files stored on your device by your browser when you visit a website. They help websites remember your preferences and understand how you interact with the site.
We categorise our cookies into three groups:
These cookies are necessary for FixMate to function. You cannot opt out of them. They include:
| Cookie | Purpose | Expires |
|---|---|---|
fm_consent |
Stores your cookie preferences (categories accepted/rejected, version, timestamp). | 1 year |
| Session cookies (HTTP-only) | Maintain your booking session and customer portal login state. | Session / 7 days |
| CSRF tokens | Protect form submissions against cross-site request forgery. | Session |
Lawful basis: Legitimate interest — these cookies are strictly necessary for the service to operate.
These cookies help us understand how visitors use FixMate so we can improve it. They are only set if you have accepted analytics cookies.
| Cookie / Script | Provider | Purpose | Expires |
|---|---|---|---|
| Plausible Analytics | Plausible.io (EU-hosted) | Privacy-first page view and event tracking. No cross-site tracking. No personal identifiers stored. Plausible privacy policy. | No persistent cookie — session only |
polsia_vid (localStorage) |
Polsia (infrastructure provider) | Anonymous visitor ID for Polsia's analytics beacon. Only sent if analytics consent is given. | Persistent (localStorage) |
Lawful basis: Consent — only active when you have accepted analytics cookies.
FixMate does not currently run remarketing ad campaigns. The marketing cookie category is provided for future use. If you enable marketing cookies, this would allow us to show relevant ads on third-party platforms. No marketing cookies are currently active.
Third-party live chat (Crisp) is also gated behind marketing consent, as the Crisp widget may set its own cookies.
Lawful basis: Consent.
You can update your preferences at any time using the button below, or via the "Cookie preferences" link in the footer of any page.
You can also control cookies at the browser level:
We respect Do Not Track (DNT) signals. When DNT is enabled in your browser, FixMate's analytics scripts will not fire, regardless of your cookie consent choice.
FixMate pages may contain links to third-party sites. We are not responsible for the cookie practices of those sites. Please check their own cookie policies.
We may update this Cookie Policy when we add new features or when regulatory requirements change. When we bump the consent version, existing users will be re-prompted to review their preferences.
Questions about cookies or data privacy? Email us at support@fixmate.today or visit our Privacy Policy.